At River Wander, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our return and refund policy below to understand your rights and options.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order confirmation or receipt) must be provided.
To initiate a return, please contact us at [email protected] within the 7-day window. Once your return request is approved, we will provide instructions for returning the item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a full refund will be issued to your original method of payment (if applicable), or we will confirm a cash refund method if your order was placed using cash on delivery. Please allow up to 7 business days after return approval for the refund to be processed.
Exchanges
We do not offer direct product exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order.
Non-Returnable Items
Certain items are non-returnable, including:
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Used or damaged items not due to our error
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Items returned after the 7-day return period
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Items without original packaging or proof of purchase
Order Issues
If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue promptly.
Late or Missing Refunds
If you haven’t received a refund within 7 business days of approval, please:
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Check your bank account or payment service
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Contact your bank or card issuer, as processing times may vary
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If you’ve done all of this and still have not received your refund, contact us at [email protected]
Contact Us
For any questions or concerns regarding returns or refunds, reach out to us at:
Email: [email protected]