At River Wander, we are committed to delivering your orders safely and efficiently, no matter where your adventures take you. This Shipping Policy explains how we handle and process shipments for our customers worldwide.
Order Processing
Once your order is placed and confirmed, our team begins processing it as soon as possible. Orders are typically processed within 1–2 business days, excluding weekends and holidays. You will receive a confirmation email once your order is successfully placed and another notification when it has been dispatched.
Order Confirmation and Tracking
After your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable. This allows you to monitor your shipment and know when to expect its arrival.
Shipping Method
We offer cash on delivery as our primary payment method. Your package will be shipped using a reliable local or international courier service, depending on your location. We partner with trusted carriers to ensure your order arrives safely and in good condition.
Shipping Fees
Shipping fees, if any, will be clearly displayed at checkout before you complete your purchase. These charges vary depending on your location, package weight, and size.
Missed Deliveries
If a delivery attempt is made and no one is available to receive the package, the courier will typically retry delivery or leave instructions for re-delivery. Please ensure the shipping address provided is accurate and that someone is available to receive the package when it arrives.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at [email protected]. Include your order number and any relevant details or photos, and we will work with the shipping provider to resolve the issue as quickly as possible.
Customer Responsibility
Please double-check all shipping information before placing your order. River Wander is not responsible for delayed or failed deliveries caused by incorrect or incomplete shipping addresses provided by the customer.
Contact Us
If you have any questions about your order or need assistance with shipping-related issues, feel free to contact us:
Email: [email protected]